Last updated: 30 October 2026.
Each session is personally provided by Cinthia and prepared especially for you. This policy explains the booking, payment and cancellation conditions for Cinthia Rodríguez Therapeutic Sanctuary, operated by Arte mas Sano S.A.
1. Booking your session
Sessions are by appointment only and subject to availability. An inquiry does not confirm a reservation. Your booking is confirmed when the agreed payment is received and we confirm your service, date, time and location in writing.
Prices, currency, applicable taxes and any agreed travel charges are disclosed before payment. All appointment times and notice periods use Costa Rica local time (UTC−6).
2. Deposits and payment
For a booking arranged directly with us, a 50% deposit confirms your appointment. You may arrange payment in cash, by bank transfer, SINPE Móvil or PayPal. The remaining 50% must be paid before the session begins.
You may also pay the full service price through our website using the payment methods shown at checkout. We currently offer PayPal and card payments through Tilopay. Follow only the payment instructions supplied through our official channels. Do not send card numbers, security codes or passwords by email, WhatsApp or contact form.
3. Rescheduling with at least 24 hours’ notice
If your plans change, contact us at least 24 hours before the scheduled start time. Customer-requested cancellations with sufficient notice are handled through rescheduling, rather than a cash refund of the deposit, except where a mandatory legal right applies.
Your deposit may be applied to a replacement session taking place within 30 calendar days of the original appointment date, subject to availability and written confirmation. Please contact us promptly to arrange the new appointment. Changing the date does not restart the 30-day period.
If you do not use the booking within that period, the deposit is forfeited. If we cannot offer an available appointment within the period, we will agree an alternative with you; an inability on our part to provide the service will be handled under section 5.
4. Late cancellations and no-shows
If you cancel or request a change less than 24 hours before your appointment, or do not attend, the 50% deposit is forfeited, subject to mandatory consumer rights. These terms do not authorize a further automatic charge to your card.
If you paid the full price online, 50% of the service price is treated as the deposit for this policy. When that deposit is forfeited because of a late cancellation, a no-show or expiration of the 30-day rescheduling period, the remaining 50% will be refunded. If you reschedule in time, the amount already paid is applied to your replacement session. Mandatory legal refund rights remain unaffected.
5. Changes or cancellations by Cinthia
If Cinthia needs to cancel your session and cannot provide the agreed service, you may choose either a new date, subject to availability, or a full refund of the amounts paid for the service that will not be provided. You are not required to accept a replacement date.
6. Retreats, groups and travel
Retreat bookings require a minimum of 10 massage sessions in total. These may be shared among fewer than 10 people; 10 different participants are not required. Retreat and travel collaborations are arranged through a personalized written quotation. Deposits, payment deadlines, cancellation and rescheduling conditions, and any travel, accommodation or meal expenses are defined in each quotation and agreed before payment.
The individual-session 24-hour cancellation rule does not automatically apply to an entire retreat, group event or travel engagement. The quotation must clearly identify any applicable cancellation charge or non-recoverable travel expense. Individual villa sessions will be quoted according to their location and arrangements; the 10-massage retreat minimum does not apply to individual appointments.
7. Well-being and preparation
Before your session, speak directly and privately with Cinthia about relevant injuries, allergies, recent surgery, pregnancy or other conditions that may affect the session. These conversations are not recorded and we do not keep health questionnaires or clinical files. Please do not include health details in website forms or written booking messages.
A service may need to be adapted or rescheduled for your well-being. We will discuss the available options before proceeding. Massage and wellness services do not replace medical diagnosis or treatment.
8. Requests, refunds and complaints
Send booking changes, cancellation requests or complaints to hello@cinthiatherapeuticsanctuary.com or WhatsApp +506 8344 9162. Include your name, appointment date and booking reference, if available. The time your written request is received determines whether the notice requirement has been met; keep a copy.
We will review your request and communicate the outcome in writing. Where a refund is due, it will be processed through the original payment method as required by applicable law. The bank or payment provider may take additional time to show the credit.
9. Your statutory rights
Nothing in this policy limits mandatory consumer rights under Costa Rican law. Where the statutory right of withdrawal applies to an online or off-premises purchase, it may be exercised within eight business days after the contract is concluded, subject to the nature of the service and applicable law. Request withdrawal through the original booking channel or the email above, identifying the booking. Commercial cancellation conditions do not override this right.
The policy disclosed and accepted at the time of booking applies to that reservation. Subsequent changes do not impose new penalties retroactively.
Business and contact details
Arte mas Sano S.A.
Trading as Cinthia Rodríguez Therapeutic Sanctuary
Playa Matapalo, Savegre, Puntarenas, Costa Rica, 60602
Website: cinthiatherapeuticsanctuary.com
Email: hello@cinthiatherapeuticsanctuary.com
WhatsApp: +506 8344 9162